Spas, as retreats of tranquility, are especially appreciated in our dynamic world. It is not surprising that this business is booming. We have decided this time to investigate the industry from an unusual (for the T-R) angle, and to observe the spa from three separate points of view; that of an owner, a manager and an employee. How does a potential owner minimize risk before opening a spa? How do you manage revenue and arrange working schedules? What are the skills and qualities that a spa therapist needs to cultivate in order to consistently offer high-quality customer service?