Providing Services in an Accessible Manner

Andrea Hausold - Mar 31, 2008
0
Listen to this article 00:00:22
Your browser doesn’t support HTML5 audio
Access is about the absence of barriers to the use of facilities. Although this is usually seen in terms of physical access or access to informa¬tion and communication, poorly trained staff can represent a serious barrier for disabled people if they are unable to provide services in an appropriate, non-discriminatory way...

Related articles

Comments

Add Comment